Our Promise to You
Guarantee of Satisfaction
Every cigar we ship is hand-inspected and backed by our complete satisfaction guarantee. If your order doesn't meet your expectations for any reason, we will make it right — no runaround, no fine print.
What We Guarantee
Freshness Guaranteed
Every cigar ships from a properly humidified environment. If your cigars arrive dry, damaged, or otherwise compromised by transit, we will replace them at no charge.
Accurate Descriptions
Every product listing reflects the actual cigar — vitola, wrapper, origin, and strength. If what you receive doesn't match what was described, contact us and we'll resolve it immediately.
Damage-Free Delivery
We pack every order with care. If your shipment arrives damaged due to packaging or carrier handling, we will replace the affected cigars or issue a full refund.
Premium Quality Only
We never stock seconds, off-grade tobacco, or factory rejects. Every cigar in our catalog meets our quality standards before it's offered for sale.
How to Make a Claim
Contact Us Within 30 Days
Reach out to us at [email protected] within 30 days of receiving your order. Please include your order number and a brief description of the issue.
We Review Your Claim
Our team reviews every claim personally. We may ask for a photo of the affected cigars to help us understand the issue and improve our process.
We Make It Right
We will offer a replacement shipment, store credit, or a full refund — whichever you prefer. We aim to resolve every claim within one business day.
Questions About Your Order?
Our team is here to help. Reach us directly at the address below and we'll respond within one business day.
[email protected]Shop with Confidence